For your convenience, we have compiled a list of the most frequently asked questions by our customers. Choose a category to find answers to questions, or browse the list of questions in the section that interests you most. If you cannot find the answer to your question, please contact us directly and our customer service representative will contact you as soon as possible.
Why Should I Choose Zanyu Cosmetics?
In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee will handle each situation with fairness.
Our products are not only tested during development and production, but also during the filling process to ensure consistent and stable results. All of our product formulations are scrutinized for the highest quality using state-of-the-art equipment.
Are You an FDA Registered Facility?
Yes, we are an FDA Registered facility. We are also cGMP Compliant and an ISO 22716 Certified Personal and Skincare Contract Manufacturer.
Do You Follow GMPC Practices?
Yes, all of our processes are GMPC Compliant. We also are an FDA Registered facility and an ISO 22716 Certified Personal and Skincare Contract Manufacturer.
How Long Have You Been in Business?
We have devoted more than 20 years to establishing our brand as a manufacture of mother and baby skin care Market. With our expertise in baby skin care, body care, specialty pregnant woman care, and professional use of formulations, we can create high cost performance and innovative products for the global beauty market continuously.
Who Are Your Established Customers?
Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we can tell you some brand they allow ours to say, you can check on our home page on the brands wall.
Where Are Your Products Sold and Distributed?
Our products are marketed and sold all over the world. But 80% in China , based on the population of babies. They are available in leading department stores, mother and Baby shop, maternity hotel, and many internet retailers.
What Are Your Manufacturing Capabilities?
Our annual production could reaches 30,000 tons. We have a modern manufacturing facility and a highly qualified R&D team, we also strictly follow GMPC standard and SGS standard. All these efforts we make is trying to provide a complete skin care product line to our customers.
Can I Request Product Samples?
Yes, we offer product samples. These samples is free as our samples bottles. in the beginning you just need to pay the shipping cost . To request samples, or to discuss our available products, please feel free to contact us, and an account representative will be happy to assist you.
What Are Your Order Minimums?
Our minimum order size is currently 500 pieces per sku for Private Label orders and Custom Formulation batch sizes starting at 100 Kilograms (25 Gallons).
How Do I Place My First Order?
We make it easy for you to place your first order, just call us at+8618665656010 or add ours WeChat18665656010 ( Chinese WhatsApp almost everyone do business in China use that) or Email us. and an account executive will be available to discuss your order. If you would like for a representative to contact you, just complete our contact us form and we will contact you as soon as possible to answer any questions you may have, provide you with our product catalog, and assist you with an order.
What Is The Lead Time For First Time Orders?
Our turnaround time on new orders is about 3-4 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.
How do I re-order?
For established customers, you can re-order by contacting your account representative by email, fax, or phone.
What is the Lead Time for Re-Orders?
Our turnaround time on new orders is about 3 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.
How Exactly Does the Process Work?
It is important to us that you understand the process we go through to deliver a final product to your doorstep. If you are interested in Private Label products OEM, visit our Private Label OEM for an in-depth explanation of the process. If you are interested in Contract Manufacturing, visit our Contract Manufacturing Works section（ODM） for an in-depth explanation of the process.
Can I Get a Rush Order?
Due to the labeling requirements, we always recommend planning ahead, so you’ll have stock on hand. However, unforeseen circumstances may arise, which necessitate a rush order. If you let us know, the details of the order, we will do our best to accommodate without compromising our stringent quality and safety procedures.
Can I Visit Your Facility?
You certainly can visit our facility, and we would love to have you. We are located nearby the Mt Maofeng national forest park in Guangzhou China. If you are in the area and would like to schedule a visit, please contact your account representative to set up a time. If you don’t yet have a sales representative, please contact us and we will plan your facility tour.
one of our customer service representatives will get back to you as soon as possible.
Do You Carry the Most Up-to-Date Ingredients?
Yes, our factory is a subsidiary of Raw material department Group CO., Ltd. The parent company is specializing in R & Production and sales of surfactants and oleochemicals, provides third-party testing and certification service for food safety, environment, and occupational hygiene. The company has been developing the industrialization of scientific and technological achievements. Now it has become the leading enterprise in the field of surfactant and oleochemicals. This background makes us carry the most Up-to-Date Ingredients. Also We maintain a close relationship with our raw material suppliers, and are always the first to know about new discoveries.
Do You Have Stock Formulations?
Yes, we do carry stock formulations for Private Label. With more than 300 stock formulations available for mother and baby products .
Do You Formulate With Natural or Organic Ingredients?
Yes, we do formulate with both natural and organic ingredients. Many of our formulas are clean, and are formulated using both natural and organic ingredients.
Do You Use Parabens In Your Formulas?
No, we do not use parabens in our products. All of our products are paraben-free.
Do You Manufacture Custom Formulations?
Yes, we do manufacture custom formulations. Our fully equipped in-house laboratory and research and development department provides the perfect resource for clients to custom formulate products according to your market needs and specifications. We can make your product vision a reality.
What is the Time Frame for the Development of a Custom Formula?
Our turnaround time on a custom formulation is usually 3-6 weeks, however this can vary depending on the finalization of the formula and availability of the raw materials. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.
Can You Replicate Another Established Product?
Yes, we can use another product to help formulate the product you wish to manufacture.
What is the Pricing Per Unit for a Custom-Made Formulation? Does This Include Development or Testing Costs?
The cost per unit for a custom formulation depends on many factors, including the complexity of the formula, active ingredients, percentages, etc.
The testing costs depends on third-party testing agency or our lab. Some testing need to let the agency do it and give the report it needs to pay. Our lab can do most normal testing and we don’t charge any fee.
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